Privacy Policy

Our Commitment to You

At Kristallis (ABN 87 292 183 880) and our related companies—including Kristallis Accounting, Kristallis Finance, Kristallis Legal, and Innovate Bookkeeping—your privacy matters to us. We are committed to safeguarding your personal information in line with the Australian National Privacy Principles, ensuring transparency in how we collect, use, and protect your data.

What Personal Information Means

"Personal Information" includes any details that identify you—such as your name, address, birth date, or email. While we may collect certain personal details to enhance our services, we do not collect sensitive information (e.g., race, political views, religion, or health data).

How We Collect Information

We may collect your personal information when you:

• Fill out a form

• Enter a competition or promotional activity

• Provide feedback through surveys or customer comment cards

Any unsolicited information provided to us is either deleted or de-identified unless we inform you otherwise.

Why We Collect Your Information

Your personal information helps us improve our services through market research. We may also use your details for direct marketing—but only when relevant to you.

Where possible, we collect information anonymously. Additionally, we use cookies on our website to personalise your experience and enhance functionality. Any personal information collected via cookies is handled in line with this Privacy Policy.

Direct Marketing & Opting Out

From time to time, Kristallis and our related companies may send you updates about our services. If you’d prefer not to receive these communications, simply let us know at [email protected], and we’ll respect your preferences. Every marketing message will also include an easy opt-out option.

Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it with our Related Companies or trusted third parties in the following cases:

• When a research company or mailing house works on our behalf

• When Kristallis employees need access to provide you with services

• When required for business improvements or legal obligations

• If you provide consent

Any third party receiving your personal information is contractually obligated to keep it confidential and use it solely for the intended purpose.

How We Protect Your Information

We take your security seriously. Kristallis uses industry-standard measures to prevent loss, misuse, or unauthorised access to your personal information.

Your Rights: Access & Corrections

Under Australian Privacy Principles, you have the right to:

• Request access to your personal information

• Ask for corrections to ensure accuracy

• Know the source of your information (unless impractical)

To make a request, please contact us at [email protected]. We aim to respond within five (5) business days or as soon as possible.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes take effect immediately upon being posted on our website. If an update significantly impacts your rights, we will clearly highlight the changes.

If Kristallis or our related companies merge or are acquired, your information may be transferred to ensure continuity of service.

Questions or Concerns?

If you have any questions, suggestions, or complaints, please contact us at [email protected]. We take all concerns seriously and will respond as soon as possible.

For more information about privacy in Australia, visit the Federal Privacy Commissioner’s website at www.privacy.gov.au or call 1300 363 992.

Contact Us

Thanks & Kind Regards,

Kristallis – Your Trusted Financial & Legal Experts